Shipping
we ship on Wednesdays meaning when you order, your parcel will be left with Royal Mail on the following Wednesday to be shipped out to you! Although this is our set schedule, sometimes we do mutilple shipping days a week if we have time. All shipping is £3.50! But keep a look out because now and again we give out free shipping coupons to some of you!
No Refunds Policy
On our Welcome page it does tell you that we do not give out refunds, however if you can prove to us that your item/items came defected or damaged we may consider either a full refund or a percentage of your order (depending on the item/items damaged or defected) Please put 'Refund' or 'Damged Item' as the subject on your email.
To request a refund:
If you have received your order and it has came defected or damaged and you would like to request a refund please contact us using this email- [email protected]
In the email we would like you to include your order number, picture of the outside packaging (including shipping label), picture of the packing slip and obviously pictures of the defected/damaged item.
Item Missing
On the very rare occasion of you having an item missing the same applies, please request a refund and let us know what item was missing, you could also request for us to resend the missing item!